We're here to answer your questions. You can reach us by sending an email to one of the following addresses and we will do our best to get back to you within 2 business days, when received during business hours.

Our support department can help you by contacting them at: support@gelmoment.com if you require assistance with any of the following issues:

Order processing inquiries
Order tracking information
Product issues
Payment inquiries
Commission and general eWallet support
Changes to profile information
Policies and Procedures
Account login assistance
Product information (specifications)

Suggestions

We love hearing from you. For consideration, please continue to send us your suggestions to: suggestions@gelmoment.com.

Corporate Facebook groups

Main Corporate Group: https://www.facebook.com/groups/GelMomentCorporate

Training Group: https://www.facebook.com/groups/gelmomentdistributortraining

Photo Library Group: https://www.facebook.com/groups/GelMomentPhotoLibrary

Online Training Platform TEACHABLE: https://gelacademy.teachable.com/

eWallet 

https://gelmoment.globalewallet.com/MemberLogin
or Call 1-866-844-5682
Available Monday to Friday between 8 AM to 6 PM EST

Reporting a Technical Issue 

Should you encounter an issue on the website, these are the steps and information required, in order for a ticket to be created and sent to our programming team: Send an email to our IT Department: tech@gelmoment.com

Please ensure that your email includes all of the following details in order to be considered:
Your Full Name registered in your distributor account
Your username
Country your distributor account is registered in
A detailed description of the issue you are reporting
All the steps that led to the issue (all the fields you clicked on with screenshots if possible)
Platform used - your operating system, including which version. ex Windows 10, Android etc.
Device used - Including the versions ex Desktop computer, Mac, iPhone X, Samsung S8 etc.
Browser used - ex Google Chrome, Firefox, Safari, Microsoft edge etc.
The time of day the issue happened, including time zone

Any additional information provided such as type of browser, type of mobile device, etc., will help the programming team correct the issue in a timely manner.